The rental cost includes the following:

ü  Cleaning of the apartment before and after your stay; for longer stays the apartment will be cleaned once a week.

ü  Free use of all house appliances, including air-conditioning and unlimited internet access.

ü  All communal fees

ü  Tourist tax

ü  For stays of 7 days and longer bed linen is changed once a week, and for each new guest.

ü  A set of towels (1 large and 1 small towel per person), changed every 7 days, and for each new guest.

ü  Crib (infant bed) is available on request (please indicate in your query) and free of charge (apartment Maksimir 2 and Maksimir 4)

Not included in the rental cost:

¾    Additional cleaning (25€)

 

BOOKING PROCESS

• Send us your query by filling out and submitting our online contact form
• Once we check the availability of your preferred dates, we will send you our Offer in the reply
  • The apartment is booked for the requested period for 24 hours from the time of the reply
• To secure your booking please pay the deposit as specified in the Offer
  • In the reference number field enter the Offer ID
• Please submit the remittance advice within 24 hours
• Print out the received booking confirmation and have it on you at the time of check-in

 

PAYMENT

• Payment is made to:

Marina Karačić

Vrbik 33

10 000 Zagreb

Payment in Kuna:	International payment using SWIFT (international bank transfer):
PBZ Zagreb d.d Račkoga 6, 10 000 Zagreb Hrvatska	PBZ Zagreb d.d Račkoga 6, 10 000 Zagreb Hrvatska
Account Number: 2340009-3103890405	Account Number: IBAN: HR62 2340 0093 1104 6105 9 SWIFT: PBZGHR2X
Reference Number: Offer ID	Reference Number: Offer ID

• For payments by bank transfers, the CUBO Apartments accept only bank fees from our bank.Other banks' fees are to be paid by the Customer.
• The deposit is 30% of the total cost of the apartment, and is to be paid to our bank account.
• The rest of the payment is to be made at the time of check-in.

Except for the deposit, all other payments are made in cash; credit cards and other payment methods are not accepted.

• Please note that SWIFT payments may take up to 7 days or more, and that the payments have to be visible on our bank account statement prior to your visit.
• If the deposit is not visible on our bank account statement within 10 days from the time of sending the Offer, the booking shall be deemed invalid.

 

CHECK-IN AND CHECK-OUT

• Check-in time at the apartment is from 3 PM
• The latest check-out time is 11 AM

If possible, we will make every effort to accommodate your wishes regarding the check-in/out times.

The host will then give you the keys to the apartment, and you will together check the apartment.At check-out you will both check the apartment again and you will return the keys to the host.

 

TERMS OF USE

• Smoking is allowed on the balcony (Apartment Maksimir 4)
• In apartments Maksimir 1, 2 and 3 smoking is not allowed
• Pets are wellcome on request (+exstra fee)
• Please note that this is a private apartment, and we would appreciate your care when using the apartment's equipment and kindly ask you to respect the house rules
• Should you notice any faults during the apartment check, please point it out to the host in order to avoid any misunderstandings later on
• The Guest must return the apartment in the same general state it was received – clean, tidy and free of damage

 

CANCELLATION MADE BY YOU

• 70% of the deposit shall be refunded if you cancel your booking 30 days prior to your arrival
• 50% of the deposit shall be refunded if you cancel your booking 30 days prior to your arrival
• 30% of the deposit shall be refunded if you cancel your booking 30 days prior to your arrival
• No refunds will be made if you cancel your booking 9 days or less prior to your arrival

 

CHANGES IN STAY DATES

• Extension of the stay period is possible depending on availability.We will make every effort to accommodate your wishes whenever it is possible.
• If you wish to shorten your stay, please let us know at least two days before leaving. Otherwise we will not refund the rest of the booking amount.

 

CANCELLATIONS MADE BY US

In the event of unforeseeable circumstances resulting in our inability to fulfil a confirmed booking, and upon which we have no influence (force majeure), the already paid amount will be fully refunded to you.

 

PRIVACY

We shall respect your privacy during your stay, and we shall not disclose information about your stay to any third party. It is only our legal obligation to submit your personal information and details about your stay to the local police department and to the Zagreb Tourist Board for calculating the tourist tax.

Should you like us to share information about your stay with somebody, please do let us know.

 

OBLIGATIONS AND LIABILITIES

Apart from the person who originally booked the apartment, these Terms and Conditions apply to all other persons using the apartment.

Companies making reservations on behalf of their employees shall be held responsible for the accuracy of the data.

By confirming the rental of the apartment, the Guest acknowledges and accepts these Terms of Use and obligations stipulated therein.

The Guest is solely responsible for their personal things and valuables left in the apartment during their stay, and the CUBO Apartments cannot be held responsible in case of their disappearance. When not in the apartment, the Guest is obliged to close all windows and lock the door, turn off any lights, appliances and water taps.

Damaging of the equipment and furniture, causing annoyance or nuisance to neighbours, and particularly making noise in the periods from 2 to 4 PM and from 9 PM to 7 AM is strictly forbidden.

In case of damages caused to the furniture or equipment, the Guest is obliged to notify the host.If the damage was caused by the Guest, the Guest is obliged to compensate for the damage before check-out.

In case of breaching the house rules, the host reserves the right to cancel further accommodation services without refund for the total booking period, regardless of thereby shortened stay.

The Guests are responsible for their behaviour both in the house and its surroundings, and in case of an accident it will be their sole responsibility.

The CUBO Apartments shall deny any association with or liability for being involved in any illicit activities undertaken by the Guests or persons in their company during their stay in the apartment.

The rented apartment has to be left in the same general state as it was received – clean, tidy and free of damage.

If the apartment is not left in the same clean, tidy condition, the host will charge an additional cleaning fee of 25€.

If the apartment smell of tabbaco the host will charge 100€ for cleanig.

The replacement of a lost key is charged 50€.

The waste is to be disposed of seperatly in the appropriate waste bin in the frontyard of the apartment.

 

INSURANCE

It is recommended by the CUBO Apartments for the Guests to have travel insurance during their stay in Zagreb.

 

YOUR OPINION

Since a lot of love and time was invested in making your stay as comfortable as possible, we would appreciate your feedback on your impressions... so we could make them even better!

For complaints (compliments also) please contact us by our email address, writing to the address of the apartment or in a register of complaints located in each apartment.

                                                                                                                                        CUBO Apartments